BS Sewer & Drain Cleaning

The problem

For Ben, getting reviews was one of the hardest parts of running the business. A happy customer had to find him again, dig up the review link, and actually go through with it, so most never did.

What we did

• Turned their customer list into a review engine with personalized review automation: a recognizable photo and the customer’s own name on the image, sent by text.
• Automated the follow-ups so the customers who meant to leave a review actually did.
• Wired every completed job to send the next invite on its own.

The result

22 → 39 Google reviews in a couple of weeks, with about 15 landing in the first week alone. Just as important, the reviews started closing jobs: when Ben asks new customers how they found him, many cite his ads, but say it was the wall of strong reviews that made them pick up the phone.

In the owner’s words

“Without the help of Bobby and his company, I don’t know if I’d be getting this many reviews from all of my customers.”

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